Law firms using Time Matters practice management software should not install the recent Service Pack 2 update, which appears to be extremely buggy. While the update purports to support Office 2013 and Acrobat XI, it instead renders the Time Matters Outlook integration virtually unusable. Users can no longer save multiple emails from Outlook to Time Matters, and Outlook routinely crashes when saving a single email. Tech support has been unable to solve the problems, and has no idea when a Hotfix will be released.
Having used Time Matters for the last twelve years, the technical problems that have accompanied recent program updates have been very disappointing.